At Tozeros, we prioritize your satisfaction and aim to ensure that you feel confident with every purchase. If you encounter any issues with your order, please contact us within 30 days of receiving it, and we’ll work to resolve the matter promptly.
30-Day Guarantee
We want you to be delighted with our products. If your order has any significant issues or does not match the description, please notify us within 30 days of delivery, and we’ll take corrective action.
Quality Concerns
If you experience any quality-related issues, please provide clear photos of the item on a flat, well-lit surface to help us resolve the issue efficiently.
Return and Refund Conditions
We offer replacements or refunds for items with significant issues upon arrival, such as damage, defects, or discrepancies from the description.
Return Timeframe
To initiate a return, contact us within 30 days of receiving your order. Our support team will guide you through the return process.
Refund Processing
Refunds will be issued to your original payment method. Once the return process is completed, the refund should appear within 5 business days.
Cancellation Policy
- Order Cancellations: Orders can be canceled within 24 hours of placement. After this timeframe, orders cannot be canceled if they have already been processed.
- After Delivery: Once you receive the order, you have a 30-day window to request a return if eligible.
Damaged, Defective, or Incorrect Goods
If your items arrive damaged, defective, or incorrect, please contact us within 30 days of delivery to start the return. Immediate notification allows us to assist you faster.
Return Shipping Costs
- Free Returns: For damaged, defective, or incorrect orders, return shipping is free, and we will cover the shipping costs.
- Other Returns: If the return is due to sizing issues or a change of mind, the customer is responsible for return shipping fees, which are non-refundable.
Returning Goods Policy
Returns for sizing issues, change of mind, or buyer’s remorse are generally not accepted. In special cases, we may accept returns with a 20% restocking fee, with the customer responsible for return shipping costs.
Note: Custom orders and items with personalized details are not eligible for returns or exchanges. Please confirm all details before completing your purchase.
Products Returned After the Cancellation Period
Return requests made more than 30 days after delivery are not eligible for refund or return.
Exchanges
If you need a different size or variant, exchanges may be allowed with a 20% restocking fee, and the customer will cover return shipping costs.
Cancellation Process
To cancel your order, please email us at support@tozeros.com within 24 hours of placing your order. Orders cannot be canceled once shipped.
Return Address
Please contact our support team for the return address and to obtain an RMA number before sending items back.
How to Request a Return or Refund
Email us at support@tozeros.com to initiate a return. Our team will provide further instructions on shipping and packaging to ensure a smooth return process.
Lost or Delayed Orders
In the rare event of a lost or delayed package, compensation is available if Express Shipping was chosen. Refunds will be issued once the courier’s claim process is complete.
For any further questions or assistance, feel free to contact us or visit tozeros.com to explore our collection of stylish bags.